Frequently Asked Questions (FAQ)

How do I place an order?

Placing an order on Lascava is easy:

  • Browse our collection and choose your desired items by selecting the size, color, and quantity.
  • Click “Add to Cart” and then proceed to checkout by clicking on the shopping cart icon.
  • Fill in your shipping details, review your order, and select your preferred payment method.
  • Confirm the order, and you will receive a confirmation email once your purchase is complete.

How can I track my order?

Once your order has been dispatched, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard)
  • PayPal for quick and secure online payments.

How long does delivery take?

Delivery times depend on your location:

  • Europe: 3-10 business days
  • USA: 4-14 business days
  • Australia, Oceania, Japan: 5-14 business days

You will receive an email with a tracking number as soon as your order is dispatched so that you can follow its progress.

How do I return or exchange an item?

If you wish to return or exchange an item, you can do so within 14 days of receiving your order. Ensure that the product is unused, with all tags and original packaging intact.

  • To initiate a return or exchange, contact us at info@lascava.com with your order details, and we will guide you through the process.
  • Please note, return shipping costs are the responsibility of the customer, unless there is a defect with the product.

How long does it take to process a refund?

Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method.

How should I care for my lingerie?

To keep your lingerie in great condition, we recommend following these care instructions:

  • Hand wash in cold water with a mild detergent to avoid damaging delicate fabrics.
  • If machine washing, use a mesh laundry bag and choose a gentle cycle.
  • Always air dry your lingerie. Avoid using a dryer to prevent shrinkage or damage.
  • Avoid bleaching and ironing, as this can affect the quality and lifespan of the fabrics.