Buyer Protection Policy

At Lascava, we are committed to ensuring a secure and satisfying shopping experience for all our customers. Our Buyer Protection Policy guarantees that every product purchased from our multi-brand store meets the high standards of quality and accuracy as shown in the product descriptions and images.

Quality Guarantee

All brands featured on our site provide a guarantee that their products meet the declared quality standards. Each item is carefully checked to match the photographs and descriptions on the product page. If the product you receive does not match the expected quality, you have the right to request a return or exchange. This guarantee also applies to items with manufacturing defects.

Product Options Mismatch

If the product you receive differs from the options you selected during checkout, such as the wrong size or color, you are entitled to an exchange or a full refund, including the cost of the item. We strive to provide accurate options, and in the rare case of a mismatch, we will ensure the situation is resolved quickly and fairly.

Return and Exchange Process

• Contact us within 14 days of receiving your order to report any issues.
• If your request is approved, carefully repack the product with the original tags and packaging, ensuring it is in its original, unused condition.
• Ship the product back to the address provided by our team.

We value your trust, and our Buyer Protection Policy is designed to provide peace of mind with every purchase.

For any questions or concerns, please contact our customer service team, and we will be happy to assist you.